has warned our readers about this little Microsoft trick. “ Subscription fees are generally charged in advance of the applicable subscription period. “ This is where it gets legally fuzzy because of a sentence later in the same paragraph … “ You must cancel your Services before the next billing date to stop being charged to continue your Services. Still in the Microsoft’s Services Agreement under ‘Payment Terms’ there’s a section on ‘Recurring Payments’ which says, in part. Microsoft 365 plan renewals or what Microsoft calls “Recurring Payments” need special attention because you’re charged before the expiry date of the plan. The important word is ‘initially’ which might mean the 30 day refund only applies to first purchase not renewals. That last paragraph is where Microsoft confirms that customers can cancel an annual Microsoft 365 plan if purchased in the last 30 days.
#Cancelling office 365 for business series
Go to Microsoft’s Cancel Subscription page which is really a series of questions to guide customers, If you dig into the questions and answer in the right way you’ll eventually see this info: We did find a place on the Microsoft site which confirms the 30 day refund rule - but you’d need a miners helmet, lamp and a spelunking licence to find it. We reserve the right to issue refunds or credits at our sole discretion. No refunds will be given for any charges more than 90 days old. If you believe that Microsoft has charged you in error, you must contact us within 90 days of such charge. Refund Policy.Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable. Under ‘Payment Terms” it says the only basis for refund is a charge made ‘in error’ and then you have 90 days to request a refund. “All purchases are final and non-refundable” unless local laws (like consumer protection laws) overrule that. Microsoft’s Services Agreement has NO provision for refund of Microsoft 365 subscriptions after purchase. To Microsoft’s credit, their refund policy acknowledges that upfront. Many companies like to pretend that their Terms and Conditions are the final word but they can’t overrule local laws.
How soon? 30 days seems likely but it’s not in the official licence agreement, the publicly stated in Microsoft’s formal rules.Īlso consider the consumer rights laws in your country.
Microsoft seems to have policy of giving refunds to newly purchased Microsoft 365 customers, if the customer asks and it’s soon after purchase. In this article we’re focusing on Microsoft’s publicly announced terms, which is what you can rely on in a dispute with the company. There’s a gap between Microsoft’s published rules and what they are prepared to do when faced with a customers request. As we’ll see, this has a slither of truth but not for Microsoft 365 consumer (Family/Personal) licences. Pro-rated refund for a partially used Microsoft 365 plan is another Zombie Fact. There’s no 30 or 90 day refund rule in Microsoft’s own Terms and Conditions. Zombie Facts or Statistics are things that have been repeated so often they’ve become accepted as true, even though they are not. This has been copied and repeated so often it’s become accepted but it’s really a ‘Zombie Fact’. Answers often come from volunteers or associates who are not speaking authoritatively on behalf of the company.Īn oft-repeated line is that Microsoft 365 plans can be refunded for 30 days after purchase, sometimes it’s 90 days. Most of the references to Microsoft’s refund policy are in forums and do NOT come from Microsoft authorized staff. We’ve gone looking for Microsoft’s real rules for cancelling and refunding a ‘subscription’ they are quite different from what’s commonly ‘known’. Many people talk about what’s possible in getting a refund of Microsoft 365 plan but it’s mostly copied from other social media or forums and some completely wrong.
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